SHIPPING AND DELIVERY POLICY

SHIPPING AND DELIVERY POLICY
GENERAL
We strive to deliver products purchased from DOGTOWN in excellent condition and in the fastest time possible.

We pack and deliver the products to our customer within 2- 4 days from the date of order being placed on our website.

Products will be shipped to an address designated by you, if applicable, so long as such address is complete. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.
We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order The delivery will NOT be redirected / redelivered to any other address in any circumstance.
The selected product will be delivered only in the city it is mentioned as “available” on this website.
DOGTOWN shall not be held responsible for damage of products after delivery.
If the order is cancelled before Shipped, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges if paid online.
If you return an order delivered to you, order shipping charges will not be refunded if Applied. For accounts whose return behavior violates our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

FAIR USAGE POLICY

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 149 for all orders and disable cash on delivery option for accounts which have a high percentage of returns and shipments not accepted by value of orders placed.
Please tap on the “Orders” section under the account menu of the website to check your order status.

DELIVERY TO PIN CODE

You can find out if DOGTOWN delivers to your Pin Code using the courier serviceability tool available on the cart page. Please tap on “Calculate Shipping” and enter your area PIN code in the respective field to get the required information about standard shipping and it’s availability. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

DELIVERY

All orders placed on DOGTOWN are dispatched through other courier partners such as Blue Dart, Delhivery, DHL, Xpressbees, VRL etc. A tracking number is provided as soon as the parcel is dispatched with which you can get updates on the location of the parcel and the estimated delivery date and time. Updates will be provided via E-mails and SMS frequently.
CHANGE OF ADDRESS FOR DELIVERY
You can change your order’s shipping address before we’ve shipped it by getting in touch with our customer care representatives. Extra charges (if applicable) shall be levied.

DAMAGE OF PARCEL

Kindly reach out to us for pilferage / leakage / tempering within Forty Eight (48) hours of delivery failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below pointers:* Please do not use the item for which claim is being raised.* You may be required to furnish information like a short description of the case (a few questions will be asked to help us understand the scenario)* The snapshots of the packet and other boxes (if any). Try to cover the sides which look tampered/damaged.* The refund for prepaid / Cash on delivery orders will be done after the investigation. You may not be liable for a refund if he/she falls in any of the scenarios stated below:* Failure to provide adequate information about the case.* Failure to provide snapshots of the packet and box (if any).* If a pilferage / leakage delivery was received, claims must be made the same day.* You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick-up your packaging for investigation at our end.

INTERNATIONAL SHIPPING

We deliver products outside India. Customs and International Shipping.
All of DOGTOWN orders are shipped internationally from our warehouses across India to your provided shipping address via DHL/FEDEX/ARAMEX. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL/FEDEX to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL/FEDEX for import duties and taxes, you will have to pay DHL/FEDEX directly at the time of delivery.